FAQ

Frequently asked questions

Everything you need to know about our products, storage, shipping, and orders.

Products Storage Shipping Wholesale Orders
Products
Are Shirdhara Naturals powders 100% natural?
Yes. Every powder is made from carefully selected vegetables, fruits, herbs, and spices, dehydrated using controlled processing with no artificial colours, flavours, or preservatives added.
Products
What is the shelf life of your powders?
Our dehydration process is designed to extend shelf life significantly compared to fresh produce. Stored correctly, most powders stay fresh for several months while retaining their natural flavour, colour, and nutrients.
Storage
How should I store the powder after opening?
Keep the pack tightly sealed in a cool, dry place away from direct sunlight and moisture. Using a clean, dry spoon each time helps prevent clumping and preserves quality for longer.
Shipping
Do you deliver across Nepal?
Yes, we deliver nationwide. Delivery times vary by location, and you'll be able to track your order status once it has shipped.
Shipping
What packaging sizes are available?
Most powders are available in 100g, 250g, 500g, and 1kg packs, so you can choose based on household or business needs.
Orders
How can I track or change my order?
Once logged in, you can view your order status and history from your account profile. For changes or cancellations, please reach out as soon as possible after placing your order.
Orders
What payment methods do you accept?
We support Nepal-based payment options including digital wallets, mobile banking, internet banking, and debit/credit cards at checkout.
Wholesale
Do you offer wholesale or bulk pricing?
Yes. We work with restaurants, cafés, food manufacturers, retailers, and export distributors. Submit a wholesale enquiry with your requirements and our team will share catalogue and pricing details.
Wholesale
Can I request a custom order or export quantity?
Yes, custom quantities and export orders can be arranged. Please contact us with your specific requirements and timeline so we can plan accordingly.

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